Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Desi Origin collects, uses and protects information when you use our website and services.
1. Information We Collect
When you use our website, create an account, place an order, contact us or submit information through our forms, we may collect information that you provide to us.
Depending on how you use the website, this may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Messages or enquiries submitted through our contact forms
- Information you voluntarily provide when contacting us
2. Account Information
If you create an account on our website, we may store the information required to maintain your account and provide access to features such as order history and account details.
You are responsible for keeping your account login information confidential.
3. Order & Payment Information
When you place an order, we collect information necessary to process and deliver your order, including contact, billing, shipping and order details.
Online payments may be processed through third-party payment service providers. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.
We do not intend to store complete card, UPI or other sensitive payment credentials on our website unless specifically required by the payment service being used.
4. How We Use Your Information
We may use the information collected through our website to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Provide customer support.
- Respond to enquiries and messages.
- Manage customer accounts.
- Process cancellations, returns and refunds where applicable.
- Improve our website, products and customer experience.
- Detect or prevent fraudulent, abusive or unauthorized activity.
- Send service-related communications about your orders or account.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, maintain login sessions, process shopping cart activity and understand how visitors use the website.
Some cookies may be provided by third-party services used on our website.
6. Analytics & Website Services
We may use third-party services to understand website traffic, improve website performance and provide certain website features.
These services may collect technical information such as browser type, device information, approximate location, referring pages and website activity, depending on the services installed on our website.
7. Sharing of Information
We do not sell your personal information as part of our ordinary business operations.
We may share relevant information with trusted service providers when necessary to operate our website and fulfil your requests, such as:
- Payment service providers
- Shipping and delivery partners
- Website and hosting service providers
- Website security, analytics or technical service providers
- Professional or legal service providers where necessary
8. Data Security
We take reasonable steps to protect the information we collect from unauthorized access, misuse, alteration or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with applicable legal obligations, resolve disputes and enforce our agreements.
10. Your Choices
Depending on the information and service involved, you may contact us to request access to, correction of, or information about personal data associated with your account or interaction with us.
You may also manage certain browser cookie settings through your browser.
11. Marketing Communications
If we send promotional communications, you may choose to stop receiving such communications by using the unsubscribe option provided in the communication or by contacting us.
Transactional and service-related communications may still be sent when necessary to process your orders or provide requested services.
12. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
This Privacy Policy does not apply to those external websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.
13. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request personal information from children where such collection is not permitted by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.
Any updated version will be published on this page with the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.