Return & Refund Policy

1. Return Policy

As our products include food ingredients such as spices and seeds, we generally do not accept returns once an order has been delivered and opened.

However, if you receive a damaged, incorrect or defective product, please contact us within 48 hours of delivery.

2. Eligible Cases for Return or Replacement

A return or replacement request may be considered in the following situations:

• You received the wrong product.
• The product was damaged during delivery.
• The package was received in a condition that indicates damage or leakage.
• The product has a manufacturing or packaging defect.

3. How to Request a Return or Replacement

To report a damaged, incorrect or defective product, please contact our customer care team within 48 hours of delivery.

Please provide your order number along with clear photographs or videos showing the product and packaging.

Our team will review the request and inform you about the next steps.

4. Refunds

If your refund request is approved, the applicable refund will be processed after the request has been reviewed.

The refund amount will generally be processed to the original payment method used for the order.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

5. Non-Returnable Situations

Return or replacement requests may not be accepted in cases such as:

• The product has been opened or used.
• The request is made after the specified reporting period.
• The product has been damaged after delivery due to improper handling or storage.
• The product is returned without the original packaging where the packaging is required for verification.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

7. Exchange / Replacement

Where applicable, an eligible damaged, incorrect or defective product may be replaced with the correct product.

Replacement availability may depend on product availability and the outcome of our review.

8. Shipping Charges

If the return or replacement is approved because the product was damaged, incorrect or defective, Desi Origin will review the applicable shipping arrangements on a case-by-case basis.

Returns requested for reasons other than an issue with the product may not be eligible for shipping reimbursement.

9. Contact Us

If you have any questions regarding returns, replacements or refunds, please contact our customer care team.