Terms & Conditions

1. Introduction

Welcome to Desi Origin. By accessing or using our website, desiorigin.in, or placing an order through our website, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

2. Products & Product Information

Desi Origin offers spices, seeds and selected Indian ingredients through its online store.

We make reasonable efforts to provide accurate product names, descriptions, images, sizes and other product information. However, minor variations in colour, appearance, texture, packaging or presentation may occur.

Product images are provided for representation and may not always exactly reflect the physical product or packaging received.

3. Product Availability

All products are subject to availability. We reserve the right to update, discontinue or temporarily restrict the availability of any product without prior notice.

If an ordered product becomes unavailable after the order is placed, we may contact you regarding an alternative, cancellation or applicable refund.

4. Prices

Product prices displayed on the website are subject to change without prior notice.

The applicable price for an order is the price displayed at the time the order is placed, subject to any obvious pricing or technical error.

Any applicable taxes, shipping charges or other charges will be displayed during the ordering process where applicable.

5. Orders & Order Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

An order may be reviewed before processing. Desi Origin reserves the right to cancel or decline an order in situations such as:

• Product availability issues
• Incorrect or incomplete customer information
• Payment or order verification issues
• Delivery limitations
• Technical or pricing errors
• Other legitimate fulfilment-related reasons

6. Payment

Customers must complete payment using the payment methods available on the website at the time of purchase.

Payment processing may be handled by third-party payment service providers. Their respective terms and policies may also apply.

For Cash on Delivery orders, where available, the order may be subject to additional verification before dispatch.

7. Shipping & Delivery

Orders are shipped to the address provided by the customer during checkout.

Delivery timelines shown on the website are estimates and may be affected by courier operations, weather, holidays, remote locations, public events or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact details.

8. Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation may be possible only before the order has been processed for dispatch. Once an order has been shipped, cancellation may no longer be possible.

For complete details, please refer to our Cancellation Policy.

9. Returns & Refunds

Due to the nature of food ingredients such as spices and seeds, returns are generally not accepted once products have been opened or used, except where applicable under our policy.

Customers should contact us promptly if they receive an incorrect, damaged or otherwise eligible product.

For complete information about eligible cases, replacements and refunds, please refer to our Return & Refund Policy.

10. Customer Responsibility

Customers are responsible for providing accurate information while creating an account, placing an order or contacting us.

Customers should also follow the storage, handling and usage instructions provided with or on the product, where applicable.

11. Website Use

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.

• Do not attempt to gain unauthorised access to the website.
• Do not misuse or interfere with website functionality.
• Do not use the website for fraudulent or unlawful activities.
• Do not reproduce website content without appropriate permission.

12. Intellectual Property

The Desi Origin name, logo, website design, product images, graphics, text and other original website content are owned by or used by Desi Origin with appropriate rights.

Such content may not be copied, reproduced, modified, distributed or commercially used without prior permission, except where permitted by applicable law.

13. Third-Party Services & Links

Our website may use third-party services for payment processing, shipping, analytics, communication or other website functions.

Third-party websites or services may have their own terms, conditions and privacy policies. Desi Origin is not responsible for policies or content controlled by independent third parties.

14. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, security events or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Desi Origin will not be responsible for losses arising from circumstances beyond its reasonable control, including delays caused by third-party delivery services, technical interruptions or events outside our control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

Desi Origin may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.

Updated terms will be published on this page. Your continued use of the website after an update may be subject to the revised terms.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, matters relating to these terms and the use of this website shall be subject to the appropriate courts and jurisdiction in Gujarat, India.