Shipping & Delivery Policy

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch.

Orders are generally processed within 1–3 business days, subject to product availability, order verification and operational requirements.

2. Shipping & Delivery Time

After dispatch, delivery is generally expected within 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or difficult-to-service locations may take additional time.

The delivery timeline shown is an estimate and is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Shipping charges may vary depending on factors such as order value, package weight, delivery location and applicable shipping offers.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

You can use the tracking information provided to check the latest available shipment status with the applicable delivery partner.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House / building number
• Street / area
• City and state
• PIN code
• Active phone number

Desi Origin will not be responsible for delays or failed delivery caused by incorrect, incomplete or inaccurate information provided by the customer.

6. Delivery Attempts

The delivery partner may make delivery attempts according to its operational process.

Customers should remain available at the provided delivery address and respond to calls or delivery-related communication where required.

If a shipment cannot be delivered because the customer is unavailable, the address is incorrect or delivery attempts are unsuccessful, the shipment may be returned to the sender according to the courier’s process.

7. Delays in Delivery

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Courier or logistics delays
• Weather conditions
• Public holidays
• High shipment volumes
• Natural events
• Transportation disruptions
• Remote or restricted delivery locations
• Other unforeseen circumstances

In such situations, we will provide reasonable assistance based on the information available from the delivery partner.

8. Damaged Package on Delivery

If you receive a package that appears significantly damaged, opened or tampered with, please contact us as soon as possible.

Where possible, take clear photographs or videos of the package and its condition before opening or immediately after receiving it.

Such information may be required to review the matter with the delivery partner and determine the appropriate resolution.

9. Incorrect or Missing Product

If you receive an incorrect product or a product appears to be missing from your order, please contact us promptly with your order number and relevant details.

We may request photographs or other information to verify the issue before providing an appropriate resolution.

10. Delivery Area

We currently aim to deliver to serviceable locations within India, subject to courier availability and delivery restrictions.

Certain PIN codes or locations may not be serviceable through our available delivery partners.

11. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

For more information about cancellation, please refer to our Cancellation Policy.

12. Returns & Refunds

Shipping and delivery issues that qualify for a return, replacement or refund will be handled according to our Return & Refund Policy.

Due to the nature of food ingredients such as spices and seeds, eligibility may depend on the condition of the product and the circumstances of the issue.

13. Contact Us for Delivery Support

If your order is delayed, the tracking information has not updated for an extended period, or you experience a delivery-related issue, please contact our customer care team.

Please keep your order number ready so we can assist you more efficiently.